Check the information below for answers to questions related to our quality guarantee, and other terms and conditions. Don't see the answer you are looking for? Please call us at 1-800-REPLACE (1-800-737-5223) seven days a week, 8:00 am to 10:00 pm ET (our average answer speed is 8 seconds!) or e-mail us at inquire@replacements.com - we look forward to hearing from you!

The Replacements, Ltd. Satisfaction Guarantee

All Replacements, Ltd. merchandise (whether previously owned or new) is guaranteed to be in excellent condition - free of chips, cracks, and excessive wear. All merchandise has been thoroughly inspected for product quality. Condition is determined by the age and availability of the pattern. Pieces may reflect slight variations in backstamps, markings, colors, weight, or size depending on the manufacturer’s specifications, changes in molds, or the length of time the pattern was produced. If you are not completely satisfied with the quality of any merchandise you receive, we will gladly refund your payment in full, less handling charges, for those pieces returned within 30 days. We stamp each piece prior to shipping; if you are returning merchandise, this ink stamp must be intact for a refund. We reserve the right to charge a restocking fee on returned items.

Terms And Conditions

All merchandise is subject to prior sale. For this reason, we encourage you to order by phone using our toll-free number, 1-800-REPLACE (1-800-737-5223). If you choose to order by web site, e-mail, FAX, or US Mail, we cannot guarantee which items may still be available when we receive your order. If some or all of the items of your order have been sold prior to receipt of your payment or are otherwise unavailable for sale, we will promptly issue you a full refund for those pieces that are not available.  If you will not accept the partial shipment, please state so on your order. Unfortunately, we cannot hold payments pending future availability of pieces not in stock. A $25 processing fee will be charged for returned checks. There is no minimum order and all prices shown are honored for thirty days, EXCEPT IN THE CASE OF ITEMS OF STERLING SILVER, THE PRICES OF WHICH ARE SUBJECT TO FLUCTUATION AND MAY CHANGE INTRADAY.  Replacements, Ltd. does not honor those prices that are obviously unrealistic, such as those made by computer or human error. We reserve the right to charge a restocking fee on returned pieces. If a stock discrepancy prevents fulfillment, we will offer either a refund or a reasonable substitute for any piece(s) we cannot fulfill. Items noted "HC" represent pieces hand-crafted by Replacements, Ltd. at the time of order. Pattern Conversion (PC): We strive to meet all of our customers' needs.  Due to the skills of our artisans, we are able to offer some PC pieces in some patterns.  In those patterns, we are able to add to or remove elements (trim, surface finishes, plating, etc.) from original pieces in similar patterns.  Please let us know if you do not want to receive PC pieces.  And the Replacements, Ltd. Guarantee means that if for any reason, you are not completely satisfied with your purchase, you may return it within 30 days for credit or refund.

*Next Day Priority or Next Day Saturday not available for Canada.
*Express Timelines to Canada are approximations and not guaranteed.

International Orders

The following is used to show the standard shipping rates for international orders. We cannot ship to PO Boxes. Our shipping and handling charges for international orders do not include taxes, duties, or brokerage fees. These fees will be the responsibility of the recipient. International shipping/delivery times may vary depending on carrier and destination country.

INTERNATIONAL ORDERS - Mixed China, Crystal, Silverware, Hollowware, & Collectibles
# of Pieces
1 - $39.96
2 - $49.96
3 - $59.96
4 - $69.96
5 - $79.96
6 - $99.96
7 - $109.96
8 - $119.96
9 - $129.96
10 - $139.96
11+ - Call

INTERNATIONAL ORDERS - Silverware Only
Silverware consists of flatware (knives, forks, spoons, serving spoons, etc.) made from sterling silver, stainless steel, pewter, etc.
# of Pieces
[1-3] - $29.96
[4-6] - $39.96
[7-10] - $49.96
11+ - Call

* International customers should call or email for expedited shipping rates.

General Contest Rules for Replacements, Ltd.

NO PURCHASE IS NECESSARY TO WIN, AND PURCHASE DOES NOT INCREASE CHANCES OF WINNING.  Void where prohibited or restricted by law.

These General Contest Rules apply for any contest of any nature on the website www.replacements.com:

During a time period in which a contest is open for entry, you are entered to win (1) by completing the Online Pattern/Piece Request form at http://www.replacements.com/registration/form.htm, including completing all required fields, or (2) by completing the Secure Online Order Form at https://www.replacements.com/order/order.htm, including completing all required fields.  The winner(s) will be chosen in a random drawing from all entries on the date identified as the Drawing Date.   Chance of winning depends on the total number of entries received.  All prizes will be awarded upon determining eligibility of the winner(s).  Winners must meet all eligibility requirements.  The winner(s) will be notified as follows:  (1) by email, if the winner(s) provided an email address; (2) by telephone, if the winner(s) provided a telephone number, but not an email address; or (3) by U.S. Mail, First Class Postage Prepaid, if the winner(s) provided no email address and no telephone number.  If the winner(s) fail(s) to respond to the prize notification, as specified in the notification, within fourteen (14) calendar days of receipt, the prize will be forfeited and awarded to the alternate winner(s), in the order drawn.  All prizes will be mailed to the winner(s) at the address provided by the winner(s) within fourteen (14) calendar days of verification by the Claims Administrator, such verification to occur based upon timely, proper response to the notification in accordance with these General Contest Rules.  Decisions of the Contest Administrator are final.  Replacements, Ltd. employees, their household members, and their immediate families are not eligible to win any contests operated by Replacements, Ltd.  There may be only one (1) winner per household per contest.  You must be eighteen (18) years of age or older to enter.  Any prize may be substituted by Replacements, Ltd., in its sole discretion, for any other prize of an equal or greater value.  Applicable taxes are the responsibility of the winner(s).  AN INDIVIDUAL IS ELIGIBLE TO WIN ONE (1) PRIZE ONCE EVERY THIRTY (30) DAYS.  Prizes are non-transferable and may not be exchanged for cash value.  Replacements, Ltd. is not responsible or liable for typographical or other errors in the offering or administration of any contest, or in the awarding of any prize.  All federal, state, and local laws apply.