If you would like to inquire about selling pieces or sets of tableware to us, please call us at 1-800-REPLACE (1-800-737-5223) and select "Option 4", or ask for our Purchasing Department (our average answer speed is 8 seconds!). Our expert staff will let you know if we are currently purchasing pieces or sets in your pattern(s). If so, we will e-mail, FAX, or mail a formal offer to you indicating the prices that we will pay for pieces in excellent condition.

The Replacements "Offer To Purchase" will list the items in your pattern(s) that we can purchase, with a corresponding "per piece" price that we can pay. Once you have determined which pieces you would like to sell to us, simply fill out the offer form, indicating the quantities that you are sending. Then multiply the quantity of each piece type being sold by the price we have indicated we can pay per piece to arrive at the total you should expect to receive for your pieces, if they pass our quality inspection. We reserve the right to be the sole judge of the quality for each item and to limit quantities purchased. Please carefully review the "Offer to Purchase" for further terms and conditions.

When you have completed the form per the above, please include one copy with your shipment to us (important packing and shipping guidelines are outlined below). If you have any difficulty or questions regarding any of these items, please call us at 1-800-REPLACE (1-800-737-5223) seven days a week, 8:00 am to 9:00 pm ET and select "Option 4", or ask for our Purchasing Department (our average answer speed is 8 seconds!).

The following are general quality requirement guidelines we use when deciding whether to purchase items -

China: We are unable to purchase pieces with chips, cracks, stains, or excessive wear. We are able to buy some pieces (at reduced prices) that are crazed or have minor flaws.

Crystal: We are unable to purchase pieces with cracks, deep chips, water or lime film. We are able to buy some pieces (at reduced prices) that have minor nicks or minor flaws.

Flatware and Hollowware: Please discuss your monogrammed items with one of our Purchasing Agents; we cannot buy monogrammed stainless. The prices shown for knives are typically for hollow-handled pieces, prices for solid-handled knives may be different than stated in the "Offer To Purchase" that you receive.

Collectibles: We are unable to purchase pieces with chips or cracks, or that have been repaired.

Please feel free to call our Purchasing Department at 1-800-REPLACE (1-800-737-5223, select "Option 4", our average answer speed is 8 seconds!) if you have any questions. If you receive an "Offer To Purchase" from us and decide to sell, packing and shipping guidelines are listed below.

Packing & Shipping Guidelines

Due to the fragile nature of many types of tableware and collectibles, sometimes pieces can be damaged in transit. By following the proven guidelines outlined below, you'll be greatly reducing the chances of your pieces arriving broken or chipped.

Wrapping Merchandise
Wrap each piece individually in bubble wrap or foam. Start at one corner and wrap diagonally. Secure pieces of the same size together in bundles with tape. Use extra padding around delicate handles and stems. Teapot, coffeepot and sugar bowl lids should be wrapped separately and then taped into their position. Flatware pieces should be wrapped individually to minimize scratching. Collectibles should not be wrapped tightly or with bubble wrap.  Loosefill or peanuts are best for fragile items. Please check with your carrier for their wrapping instructions.

Packing Merchandise
We recommend that you double box by placing one box within another and packing with at least two inches of crushed heavy brown grocery bags, newspapers or other padding between all six sides of the cartons. Keep in mind that the larger the carton, the higher the rate of breakage due to shifting or overloading. Place heavier items in the bottom of the carton. Separate bundles and individually wrapped pieces with newspaper, bubble wrap or foam cushioning. Bundles of plates, bowls or platters should be placed around the edges to absorb extra shock. Before sealing a carton, pad the top and sides of the box as full as possible to prevent air pockets or pieces touching the sides. Contents should not move when the box is shaken. Seal the carton with 2" to 3" carton sealing tape. Please do not use masking or cellophane tape to seal boxes.

Shipping Merchandise
Mark each box with the word "fragile" and label the outside with the total number of boxes in your shipment (i.e., #1 of 3, #2 of 3, etc.). For your convenience, we ask that you package the china, crystal, flatware or collectibles separately. Please also mark the outside of the carton with the words "China", "Crystal", "Flatware" or "Collectibles" so that we may process your shipment more promptly. All paperwork should be attached to the outside of the box with a packing list enclosure (invoice envelope). Insurance practices vary by shipping company. Please check with your shipping company to verify that your shipment is adequately packaged per their instructions and has insurance based on the offer price of the merchandise. If the merchandise is shipped through the United Parcel Service (UPS) and arrives at Replacements, Ltd. damaged, depending on the severity of the damage we will notify either you or UPS. If the damage is minor, we will notify you and include complete instructions on how to file a claim yourself. If the damage is more significant, we will notify UPS and they will communicate with you concerning the damage and settlement of claims. Please understand that once we have notified you and/or the carrier, the settlement of the claim is between you and the carrier. Merchandise returned from Replacements, Ltd. will be insured at Index prices; we also reserve the right to replace merchandise damaged in transit from us to you with like merchandise, or our current Index prices, at our sole discretion.

If you have any questions regarding these instructions or the use of a 3rd party shipper, please contact our purchasing department.